Contact Our Support Specialists
Need a hand? Our support team is on hand to help with account questions, verification and withdrawals, payment issues, technical concerns or general feedback. You can reach us via live chat, phone or email for fast, practical assistance. If you prefer written correspondence, email is ideal for non-urgent enquiries. For account or security queries please have ID documents ready; our advisors aim to respond quickly during support hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email for account, verification and payments (responses usually within 1 hour) |
| General enquiries | [email protected] - non-urgent questions and feedback (responses within 48 hours) |
| Affiliate enquiries | [email protected] - partnerships, applications and commission queries (partner team replies Mon-Sun) |
| Phone | +44 20 7946 0821 - call or SMS for urgent help (24/7 voicemail outside hours) |
| Working hours | Mon-Sun, 08:00-00:00 (live chat and phone) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or cases needing documents. Please send your query to [email protected] with a clear subject line and full account details. Including up-to-date contact information and any relevant attachments helps us process your request quickly and avoids delays in verification or response.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly. More complex matters, such as identity checks or transaction investigations, may take longer depending on their nature and any required third-party checks. If you need faster help, please use live chat for urgent issues.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Maxiplay. Please contact our support team via the feedback form or at [email protected]. All responses are reviewed carefully and used to sharpen features, fix issues and make the site easier to use. Your input helps us prioritise updates and improve your experience.