Privacy Policy
This Privacy Policy explains how we, Maxiplay, collect, use and protect the personal information you provide when you create an account, play games or otherwise interact with our services. We respect your privacy and aim to be clear about the types of data we hold, why we process it and the controls you have over your information.
Types of data we collect
We collect information you give us directly and data generated by your use of our services. We group this broadly into personal data, technical data and transactional data.
Personal data
This includes name, date of birth, contact details (email and postal address), payment details, identity documents where required for verification, and any correspondence you send to our support team. We use personal data to manage your account and to meet legal and regulatory obligations.
Technical data
Technical data covers IP address, device and browser information, operating system, device identifiers, log files, location data (when you permit it), and other analytics that help us deliver and improve the service and detect suspicious activity.
Transactional data
Transactional data includes your account activity, game history, wager and deposit records, withdrawal requests and details of promotions you accept. We retain this information to process payments, resolve disputes and comply with record-keeping requirements.
How we use your information
We use data to operate and maintain your account, process deposits and withdrawals, verify identity, prevent fraud, comply with legal obligations, provide customer support and send service messages. Aggregated or anonymised information may be used for analytics, product development and business planning.
Data protection practices
We implement technical and organisational measures to protect your information from unauthorised access, loss or misuse, including encryption in transit and at rest where appropriate, access controls and monitoring. Access to personal data is restricted to staff and third parties who need it to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, and understand how you use our site. You can manage cookie settings through your browser or via our cookie banner. Third-party analytics and advertising providers may also use cookies as described in their own policies.
User rights
Subject to applicable law, you have rights to access, correct, restrict or object to processing of your personal data, and to request a copy of data we hold about you. You may also request erasure of your account data where retention is not required for legal or compliance purposes.
Access, correction and deletion
To exercise any of these rights or to update your details, contact our team at [email protected]. We will respond to verified requests in line with applicable legal requirements and may request proof of identity before actioning a request.
Information sharing and third parties
We may share data with payment processors, identity and fraud prevention suppliers, analytics providers and other service partners who act on our instruction. We may also disclose information if required by law or to protect our legal rights. Where possible we use contracts and safeguards to protect your data when shared.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our website with a revised effective date. Continued use of our services after changes indicates acceptance of the updated policy.